Complaints in respect of the performance of the agreement must be submitted to Architectural Decor in writing with a clear and complete description thereof within 7 (seven) days after the consumer has established the defects. A clear and complete description must also include a (digital) photograph that clearly shows the occasion of the complaint. Requests must be sent via email to order@gaudidecor.eu.

Complaints submitted to Architectural Decor shall be answered within a term of 14 (fourteen) days after receipt of the complaint. If a complaint should require a foreseeably longer handling time, Architectural Decor shall send an acknowledgement of receipt together with an indicative notice of the time by which the consumer shall receive a more elaborate reaction.

If a complaint is found justified by Architectural Decor, Architectural Decor shall either replace or repair the delivered products at no cost, at the discretion of Architectural Decor. The goods must be unused, in their original packaging, and in resalable condition. Refund will be processed within 14 days after receiving the returned goods at the warehouse.